Frequently Asked Questions

Everything you need to know about shopping and winning with PCH.

How do I check the status of my order?

You can easily check your order status by visiting the 'My Account' section on our website. Simply log in with your credentials to view tracking information and estimated delivery dates.

What payment methods do you accept?

We accept major credit cards including Visa, Mastercard, American Express, and Discover. Additionally, many of our offers allow you to 'Buy Now, Pay Later' with an included invoice in your shipment.

What is your return policy?

We offer a 100% satisfaction guarantee. If you are not completely happy with your purchase, you can return the item within 60 days for a full refund or exchange, no questions asked.

Do I need to make a purchase to enter a sweepstakes?

No. At Publishers Clearing House, no purchase is ever necessary to enter or win a sweepstakes. A purchase will not improve your chances of winning.

How long does shipping usually take?

Standard shipping typically takes 7 to 10 business days. Delivery times may vary based on your location and the specific items ordered.

How can I contact customer service?

Our customer service team is available via our online help center, email, or by calling our toll-free support number during standard business hours.